Customer Care

Need help with a past or future order?

  • Fill out the form below this page to send an email!

Wrong Mailing Address

  • If you inputted the wrong mailing address, please use the form below this page immediately. Include: your order number and correct mailing address.
  • This adjustment can only be made if your order hasn't shipped out.
  • only ships to the address provided by the customer per the order. Customers are encouraged to double check the mailing address and to always include apartment, suite, or building number should it apply.

Where is my order?

  • It takes 2-4 business days for to ship out your order. U.S. Holidays and Weekends do not count.
  • Once your package is shipped, you will automatically receive an email that includes your tracking number.
  • is not responsible for lost or stolen packages. Though this is hardly ever the case, please make sure to stay updated with your tracking number.

Returns + Exchanges (Happiness Guarantee)

If your order is simply not what you expected, Slushropes will take it back! Easy as that. Read down below for items that do not qualify for returns.


  1. "LOVE IT OR LEAVE IT" GUARANTEE  - If you don't love it, simply return it unused. No questions asked.
  2. Customer is responsible for shipping back the order. A refund or replacement will be issued once the return has been received. Simply email for instructions.
  3. Shipping is not included in the refund provided and the buyer is responsible for shipping back the unused merchandise. For example, if you paid $10.00 for shipping and your total was $75.00, you will receive $65.00 in refund. In addition, the cost to ship back to SLUSHROPES.COM will not be included in your refund.
  4. "" is not responsible for any returning merchandise lost or damaged while in transit. Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!
  5. A refund confirmation receipt will be emailed to you upon receiving your return! The refund will be made via your method of payment only.
  6. If your merchandise is defective, simply email us at with your order information and include photos. A return label will be provided to you by SLUSHROPES.COM . Customer shall not pay for any additional cost to receive replacement.


  1. Want a different color? Want something else? I'll be happy to exchange any unused merchandise within 30 days of your purchase, no questions asked. 
  3. Customer is responsible for shipping back the order. A  replacement will be issued once the return has been received. Simply email for instructions.
  4. "" is not responsible for any returning merchandise lost or damaged while in transit. Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!


  • Mystery Boxes
  • Custom Ropes (in length)
  • B Grade (Cosmetic defects, slightly used, etc.)
  • All products are 100% guaranteed to be fully functional.


  • ships worldwide!
  • The cost to ship to your country depends on where you are in the world. In order to get a quote for shipping, please add the items in your cart. Use the check out option and input your mailing address. Once that's loaded, your postage fee will be generated.
  • is not responsible for any customs fee incurred.
  • Customs fee varies depending where you are in the world and is based on your country's rules, regulations, and laws. Buyer is responsible for customs fee.



    Privacy Policy for SLUSHROPES

    This Privacy Policy describes how Slushropes ("we," "us," or "our") collects, uses, discloses, and protects the personal information you provide on (the "Website"). By accessing or using the Website, you consent to the practices described in this Privacy Policy.

    1. Information Collected

    We may collect various types of information from and about users of our Website, including:

    • Personal Information: We may collect your name, contact information (such as email address, mailing address, and phone number), and payment information (such as credit card details) when you place an order or create an account.

    • Usage Information: We automatically collect information about how you interact with our Website, including your IP address, browser type, operating system, pages visited, and referring URLs.

    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience and gather information about your browsing habits. You can control cookies through your browser settings.

    2. How We Use Your Information

    We use the information we collect for various purposes, including:

    • Processing Orders: To fulfill and manage orders, process payments, and provide customer support.

    • Communication: To send order confirmations, updates, newsletters, and promotional materials. This may also include reaching out to you, the customer, via provided email or phone should there be an issue, question, or concern regarding your order.

    • Improving User Experience: To personalize your experience on our Website, analyze trends, and gather demographic information.

    • Slushropes will never sell your information to any third parties. Your personal information stays internal and will only be used to satisfy your requests, orders, and concerns.

    3. How We Share Your Information

    We may share your information with third parties under certain circumstances:

    • Service Providers: We may share information with third-party service providers who help us operate our business, such as payment processors, shipping partners, and marketing agencies.

    • Legal Compliance: We may disclose your information when required by law or in response to legal requests.

    4. Your Choices

    You can:

    • Opt-out of receiving marketing emails by following the instructions in the email.

    • Disable cookies through your browser settings, but this may affect your experience on our Website.

    5. Security

    We implement security measures to protect your information from unauthorized access and use.

    6. Children's Privacy

    Slushropes does not knowingly collect personal information from children.

    7. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. 

    8. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact .


    When you purchase something from SLUSHROPES.COM, as part of the buying and selling process,  personal information you give such as your name, address and email address are collected.

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to the collection and use for that specific reason only.

    We may disclose your personal information if we are required by law to do so or if you violate the "Terms and Conditions".

    Terms Of Service

    1. Use of the Website

    You agree to use the Website for lawful purposes and in a manner consistent with all applicable laws and regulations. You shall not engage in any activity that interferes with or disrupts the functionality of the Website or its associated services.

    2. User Accounts

    You may need to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information during account registration. is not responsible for any incorrect mailing addresses inputted in a customer's order. can correct the error should the order not have been fulfilled yet.

    3. Product Information and Pricing

    We make every effort to ensure that the information on our Website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, images, or other content. Prices are subject to change without notice. 

    4. Orders and Payments

    By placing an order through our Website, you agree to provide accurate payment information and authorize us to charge the specified amount to your chosen payment method. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity.

    5. Shipping and Returns

    Shipping and return policies are outlined separately on our Website. By placing an order, you agree to these policies.

    6. Intellectual Property

    All content on the Website, including text, graphics, images, logos, and software, is our intellectual property or the intellectual property of our licensors. You may not use, reproduce, distribute, modify, or create derivative works of any content without our express permission.

    7. Limitation of Liability

    To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or products purchased through the Website.

    All products are to be used at your own risk and is only intended specifically for the purpose of the product's intention (fitness and flow). Any rope offered through The Website shall not be used for any lifesaving equipment.

    Please seek professional medical advice before engaging in any physical activities and interacting with any Slushropes products.

    Kids and Youth Flow Ropes shall only be used under adult supervision, at all times.

    Slushropes is not responsible for any injuries or accidents.

    If there are safety concerns regarding any product, please email before using any products.

    8. Indemnification

    You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses, including legal fees, arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

    9. Changes to Terms

    We may update these Terms from time to time. Your continued use of the Website after any changes to the Terms will constitute your acceptance of the revised Terms.


    10. Contact Us

    If you have any questions or concerns about these Terms, please contact us at