Business Hours + Days:

• Open on Monday to Friday (10 AM - 3 PM PST)
• Saturday + Sunday = Closed
• All U.S. Holidays = Closed

Need help with a past or future order?

• Click the CHAT BUBBLE at bottom right of your screen. This sends Slushropes a direct email. It's that easy!

Wrong Mailing Address

• If you inputted the wrong mailing address, please use the form below this page immediately. Include: your order number and correct mailing address.
• This adjustment can only be made if your order hasn't shipped out.
• Slushropes.com only ships to the address provided by the customer per the order. Customers are encouraged to double check the mailing address and to always include apartment, suite, or building number should it apply.

"Where is my order?" Fulfillment + Processing

• After Your Order Is Placed: Allow 3-5 business days for slushropes.com to fulfill your order. To "fulfill" an order only includes packing and dropping the order to the shipping courier. U.S. Holidays and Weekends (Saturday and Sunday) do not count.
• If Your Order Includes a Custom Length Flow Rope: Allow up to 14 business days for your order to be fulfilled. It is CUSTOM therefore it is MADE TO ORDER and requires dedicated time for individual production. This is an extremely sought after service as it is the only place to get customized length flow ropes.  This is how Slushropes.com provide this service FREE OF CHARGE for the community! Effective Jan. 1, 2025 Slushropes no longer offers Rush Orders for custom ropes. This is due to the high demand.
• When Your Order Has Shipped: You will receive an email that includes your tracking number. Please allow 24 to 48 hours for tracking activity to reflect.
• Lost or Stolen Packages: Slushropes.com is not responsible for lost or stolen packages. Though this is rare, please make sure to stay updated with your tracking number.
• Tracking Number Does Not Show Activity: Allows up to 48 hours for tracking activity to reflect. It is very common for packages to be in its shipping route but for the scans to not update immediately. This delay may be caused by many reasons per the courier's data analytics and may not always be reflective of the location of your package.
• Get Help: Click the CHAT BUBBLE at bottom right of your screen for support. This sends Slushropes a direct email. It's that easy!

Returns + Exchanges (Happiness Guarantee)

If your order is simply not what you expected, Slushropes will take it back! Easy as that. Read down below for items that do not qualify for returns.

RETURN POLICY (30 DAYS)​

1. "LOVE IT OR LEAVE IT" GUARANTEE - If you don't love it, simply return it unused. No questions asked. Exclusions apply (Custom Orders, B Grade, Mystery Box, Black Friday Sale, Etc.)
2. Customer is responsible for shipping back the order. A refund or replacement will be issued once the return has been received. 
3. Shipping is not included in the refund provided and the buyer is responsible for shipping back the unused merchandise. For example, if you paid $10.00 for shipping and your total was $75.00, you will receive $65.00 in refund. In addition, the cost to ship back to SLUSHROPES.COM will not be included in your refund.
4. "Slushropes.com" is not responsible for any returning merchandise lost or damaged while in transit. Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!
5. A refund confirmation receipt will be emailed to you upon receiving your return! The refund will be made via your method of payment only.
6. If your merchandise is defective, simply email us at info@slushropes.com with your order information and include photos. A return label will be provided to you by SLUSHROPES.COM . Customer shall not pay for any additional cost to receive replacement.
7. If you would like to return your order,  Click the CHAT BUBBLE at bottom right of your screen for support. This sends Slushropes a direct email. It's that easy!

EXCHANGE POLICY 

1. Want a different color? Want something else? I'll be happy to exchange any unused merchandise within 30 days of your purchase, no questions asked. 
2. The "LOVE IT OR LEAVE IT" GUARANTEE APPLIES!
3. Customer is responsible for shipping back the order. A  replacement will be issued once the return has been received. Simply email info@slushropes.com for instructions.
4. "Slushropes.com" is not responsible for any returning merchandise lost or damaged while in transit. Make sure to pack your return in a box with the shipping label and opt in for signature confirmation!

FINAL SALE ITEMS

• Mystery Boxes
• Custom Ropes (for individuals or business)
• B Grade (Cosmetic defects, slightly used, etc.)
• Black Friday Sale
• All products are 100% guaranteed to be fully functional.

INTERNATIONAL CUSTOMERS

• Slushropes.com ships worldwide!
• The cost to ship to your country depends on where you are in the world. In order to get a quote for shipping, please add the items in your cart. Use the check out option and input your mailing address. Once that's loaded, your postage fee will be generated.
• Slushropes.com is not responsible for any customs fee incurred.
• Slushropes.com ships your order to the address exactly as entered in the order form. Please make sure your FULL mailing address is accurate. Slushropes.com will not be responsible for address changes AFTER an order is shipped out. If your order requires an address adjustment, please email info@slushropes.com prior to your order shipment. This is the only way it can be changed. 
• Customs fee varies depending where you are in the world and is based on your country's rules, regulations, and laws. Buyer is responsible for customs fee.

HOLIDAY SHIPPING AND HANDLING TIMES:

• Effective November 1 to December 31 annually.

• Due to the holiday season, Slushropes.com has an extended fulfillment time of 3 to 7 business days. (Holidays and weekends do NOT count).

• If you purchased an item that includes a custom length rope, please add 5-8 business days for customization. The extra wait time is due to your rope being custom made, as it's ordered. By doing so, Slushropes.com is able to offer FREE customization services for the community.

• If you are expecting an order for a gift, please make sure to order in advance for your peace of mind.

• Pre Ordered items may have a different fulfillment time (such as the Flowmie's Pack, Black Friday Sale, Etc.) Should an item have a different fulfillment window, this information will be disclosed on that specific product's page.