International Customers Hub (Outside USA)

Slushropes is proud to serve flowmies and jumpers worldwide! For International Customers, this page will help you guide everything you need to know before you make your purchase! 

Shipping Information:

• Slushropes.com ships worldwide! As long as the address is accepted upon checkout, you are good to go!
• Shipping Cost - The cost to ship to your country depends on where you are in the world. In order to get a quote for shipping, please add the items in your cart. Use the check out option and input your mailing address. Once that's loaded, your postage fee will be generated.
• Shipping Address - Slushropes.com ships your order to the address exactly as entered in the order form. Please make sure your FULL mailing address is accurate
• Incorrect Adress - Sushropes.com will not be responsible for address changes AFTER an order is shipped out. If your order requires an address adjustment, please email info@slushropes.com prior to your order shipment. This is the only way it can be changed.
  

Customs and Clearance:

• Customs Fee - 
  • Also known as import duties or tariffs.
  • If you pay a customs fee, the money goes to your local government. It does not go to Slushropes.com
  • Slushropes.com is not responsible for any customs fee incurred. When you place an order, you assume all responsibility. 
  • Customs fee varies depending where you are in the world and is based on your country's rules, regulations, and laws.
  • Buyer is responsible for customs fee.
  • In order to stay as a legitimate and reputable business, Slushropes.com will NOT take ANY requests to claim a lower value in exchange for a lower customs fee. This is unlawful.
• Clearance -
  • Ensure that you stay up to date with your order's tracking activity.
    
  • Should your order be subject to customs, an email will be sent to you with instructions to go thru Clearance.
  • In some cases, a phone call can also be a replacement method to reach you regarding your order to get Clearance. This varies per country.
  • Failure to respond in a timely manner may lead to your package returned to Slushropes.com
    • If the package is sent back due to lack of response, you assume responsibility for the cost to ship it back for the 2nd time.
  • Clearance requirement may look like
    • Verifying your order information
    • Submitting your receipt or proof of payment
    • Filling additional forms required by your country or local jurisdiction
    • And More!
  • Every order varies. There is no one size fits all requirement. Each country is different.
  • Reach out to your local government and inquire about your import duty laws before you make a purchase.

Delays:

• Once your order is shipped, please be aware that any shipping delay is out of Slushropes.com's hands.
• There are many reasons why your order may be delayed:
  • Due to weather
  • Customs Hold - Where your local government is in possession of the package and is waiting for review
  • Lack Of Response - If your tracking shows that the item has reached your country and is in Customs waiting for Clearance, there is a chance that action is required on your end. Please check your email.
    

Have a question that wasn't answered?  CLICK the CHAT BUBBLE (right bottom of screen) . This sends an email directly to Slushropes.com !